Yes, it's called Pastry Points! The way to earn points is to first create an account by clicking the person emoticon at the top right of the screen next to the cart symbol. After that, you can follow us on our social media and shop to earn points. You can also earn by referring us to friends. Customers earn 4 points for every $1 spent. As you earn, you can continue to accumulate points or redeem them (keep in mind that 250 points = $5 off)! Unfortunately, you cannot earn points on market purchases, nor can you redeem points at markets at this time!

The ingredients in Pup Pastry treats are chosen solely because of the health benefit they provide to your pet.

For the dehydrated meat chews, they are safe to be stored in the pantry until you open them.

Every other treat needs to be refrigerated once received and kept in the refrigerator until they are finished.

Of course! We accept custom orders of up to 500 at this time of our treats. You can also place a custom cake or cupcake order. Go to the Custom Order page and fill out the form. 

We don't have a restock schedule. We make certain treats only after they are ordered. For dehydrated meats that are out of stock, click the "notify me" button on the product page.

Absolutely! I am involved in every step of the way from idea inception to baking! I do not participate in white labeling. The only exception is the dehydrated meats. I source the meats from farms and then dehydrate them in house.

The current processing time is anywhere from 2-5 business days. Custom orders may take longer depending on the complexity of your request.

If you need your order for a certain date, I recommend picking the express option at checkout.

Once your order is received, I immediately get to work on baking and packaging your order. Orders are shipped on Mondays and Thursdays only. Arrival time depends on the shipping option you choose at checkout and of course, the shipping company. I cannot control how fast or slow, the item arrives to you once it leaves Pup Pastry.

Not currently, but send us an email at hello@puppastrync.com and we can try to accommodate your request.

I always aim to correctly ship the correct items in an appropriate amount of time, but sometimes with it being just me, mistakes do happen. If you receive the wrong item, please email me at hello@puppastrync.com including your order number, a picture of the wrong item sent, and the name of the correct item(s) you were suppose to receive.

I always aim to correctly ship the correct items in an appropriate amount of time, but sometimes with it being just me, mistakes do happen. If you receive your order and you are missing an item, please email me at hello@puppastrync.com including your order number and the name of the item(s) you were suppose to receive.

Unfortunately, there isn't an opportunity for exchanging the treat.

I get that mistakes happen. As soon as you notice that the wrong address was entered, please email hello@puppastrync.com with your order number. If your order has not been shipped, it can totally be fixed. Unfortunately, if the order has already been shipped, then there is nothing that can be done on my end.

Just simply go to the product, or products, you wish to put on a subscription. You can choose between weekly, biweekly, or monthly.

All but two product selections are available in our Subscribe & Save program. Unfortunately, Pup Protein and Dehydrated Salmon Heads are not apart of the program at this time.

You can shop part of our selection at in person markets. For the schedule, please refer to the Pup Pastry Instagram page as that is where you can find the most up to date information.

You can shop our mini bundt cakes in person at The Raleigh Market at the Bundts by Brenee booth.

We do not accept returns of treats, regardless of whether or not they have been opened. If there is another issue with your order, please email hello@puppastrync.com with your order number and concern and your email will be answered ASAP.

Yes you can, but only at an in person market. Please check the Pup Pastry Instagram for our market schedule so that you can know where you can find your order. Also, please notate that you wish to pick up this order in the notes and at checkout.

Yes! Please email us at hello@puppastrync.com with questions.