Yes, it's called Pastry Points! The way to earn points is to first create an account by clicking the person emoticon at the top right of the screen next to the cart symbol. After that, you can follow us on our social media and shop to earn points. You can also earn by referring us to friends. Customers earn 4 points for every $1 spent. As you earn, you can continue to accumulate points or redeem them (keep in mind that 250 points = $5 off)! Unfortunately, you cannot earn points on market purchases, nor can you redeem points at markets at this time!

The ingredients in Pup Pastry treats are chosen solely because of the health benefit they provide to your pet.

It depends on your storing conditions and which treat you purchase. For best results, I suggest that you store your treats in the refrigerator and they will last a minimum of 2 weeks to 1 month.

Of course! We accept custom orders of up to 500 at this time. Go to the Custom Order page and fill out the form. 

We don't have a restock schedule. We make treats only after they are ordered. The ONLY time that this isn't the case is when I'm prepping for a market.

Absolutely! I am involved in every step of the way from idea inception to baking! I do not participate in white labeling. The only exception is the dehydrated meats. I source the meats from farms and then dehydrate them in house.

The current processing time is anywhere from 2-5 business days. Custom orders may take longer depending on the complexity of your request.

If you need your order for a certain date, I recommend picking the express option at checkout.

Once your order is received, I immediately get to work on baking and packaging your order. Orders are shipped on Mondays and Thursdays only. Arrival time depends on the shipping option you choose at checkout and of course, the shipping company. I cannot control how fast or slow, the item arrives to you once it leaves Pup Pastry.

Not currently, but send us an email at hello@puppastrync.com and we can try to accommodate your request.

I always aim to correctly ship the correct items in an appropriate amount of time, but sometimes with it being just me, mistakes do happen. If you receive the wrong item, please email me at hello@puppastrync.com including your order number, a picture of the wrong item sent, and the name of the correct item(s) you were suppose to receive.

I always aim to correctly ship the correct items in an appropriate amount of time, but sometimes with it being just me, mistakes do happen. If you receive your order and you are missing an item, please email me at hello@puppastrync.com including your order number and the name of the item(s) you were suppose to receive.

Unfortunately, there isn't an opportunity for exchanging the treat. Please feel free to purchase a smaller size of the treats or our sample box in order to make sure that your pup will enjoy the full size!

I get that mistakes happen. As soon as you notice that the wrong address was entered, please email hello@puppastrync.com with your order number. If your order has not been shipped, it can totally be fixed. Unfortunately, if the order has already been shipped, then there is nothing that can be done on my end.

Just simply go to the product, or products, you wish to put on a subscription. You can choose between weekly, biweekly, or monthly.

All of them are!

You can shop our full selection at any in person market. For the schedule, please refer to the Pup Pastry Instagram page as that is where you can find the most up to date information.

As far as other places, you can shop Pup Pastry iced cookies at the Mosa Pet Spa, Resort & Boutique in Cary, NC.

We do not accept returns of treats, regardless of whether or not they have been opened. If there is another issue with your order, please email hello@puppastrync.com with your order number and concern and your email will be answered ASAP.

Yes you can, but only at an in person market. Please check the Pup Pastry Instagram for our market schedule so that you can know where you can find your order. Also, please notate that you wish to pick up this order in the notes and at checkout.

Yes! Please email us at hello@puppastrync.com with questions.